We understand that it may be convenient for some breeders who prefer to use their own swabs. However, to offer the fastest and most affordable testing in the industry and maintain our high standards of accuracy we utilize a standardized process. Part of the process includes using carefully selected and tested swabs. This rigorous process enables us to guarantee accurate results, at very competitive prices and with a turnaround time (24 to 48 hours from receiving the samples) that other labs cannot match.

All GenSol tests that have been validated and are currently offered are listed on our website. If you need a test we do not currently offer, please email us at [email protected] and we will consider adding it to our menu.

Using cheek swabs reduces owner costs because they can take the sample themselves. The DNA extracted from the swab is done in a similar manner to human forensics where cheek swab testing is common practice. The DNA is of sufficient quality and quantity for this type of testing.

Yes, most of our tests are accepted by OFA. Click here for detailed instructions.

Results are typically available within 24-48 business hours after arriving at the laboratory. In the event of insufficient sample DNA quantity or quality, testing can take longer than 48 hours.

No. The dog’s DNA does not change from birth and even following death. So, dogs can be tested at any stage of their lifetime.

Make an appointment to see your veterinarian and bring the test results along for review. With a proper clinical exam, the veterinarian will be better able to determine the disease’s progress, as well as give you a plan of action to delay further onset as much as possible.

Absolutely. We can ship via USPS utilizing Priority Mail or Priority Express. Priority Mail Express guarantees 1-2 business day delivery to most US locations and Priority Mail offers delivery in 3-5 business days, depending on location in the United States. For customers outside the US, International Priority Mail Express offers delivery in up to 5 business days, while International Priority Mail offers delivery in up to 14 business days.

Please refer to your tracking information provided in an email from [email protected] to see if your package has arrived at our lab, the delay could be in shipping. If your tracking indicates that your package has arrived, and it has been over 48 hours, please check your spam folder for a result email. If you do not see a result email in your inbox or spam folder, please contact our customer support so they can assist you further.

You do not have to use all your swabs at once, however, we only provide one postage-paid return envelope. Subsequent swabs will have to be mailed back to GenSol Diagnostics at your expense. We do recommend that you purchase tracking with your return samples.

We currently do not accept dew claws or tails. Swabbing puppies is easy and swabs are soft, and gentle for little mouths. We just ask that you swab your puppies 1 hour after feeding.

Due to customs regulations, we are unable to include the return prostate that originates outside of the United States. However, we provide detailed instructions on how to properly label and address the package for sending your samples back to our lab. We strongly advise obtaining tracking information for your return shipment.

Due to issues of confidentiality, results are only forwarded to the email address associated with the sample. Results can be shared or transferred easily within the owner’s online account manager.

Yes, individual tests are still available.

This will require assistance from our customer service. Please contact our customer service team at 844-369-3686.

You do not have to test your dog for every test we offer. This is why our panels are fully customizable. We only recommend tests that are relevant to your dog’s breed which eliminate unnecessary testing, reduce costs, and only provide the results you need for health and breeding decisions.

GenSol test result accuracy is assured by quality control procedures used for each sample we test that determines the quantity and quality of DNA present in the sample. We want our customers to have confidence in their results and we are happy to review any results you have concerns about. Please contact our customer service at [email protected] and request a review of your sample for any potential discrepancies.

No, GenSol does not share your results with any other party, and we will not give results over the phone. Results are only shared with the email address associated with the sample.

GenSol is currently focused on inherited diseases, coat color, and coat type testing and does not offer parentage or breed identification at this time.

Dogs and puppies of any age can be tested. We use a simple non-invasive cheek swab that is gentle enough for young puppies. For testing puppies that have not yet been weaned, we require that the sample be taken at least 1 hour after feeding.