Frequently Asked Questions

Using cheek/nasal swabs reduces owner costs because they can take the sample themselves. The DNA extracted from the swab is done in a similar manner to human forensics where cheek/nasal swab testing is common practice. The animals’ DNA is of sufficient quality and quantity for this type of animal genetic testing.

We understand that it may be convenient for some breeders who prefer to use their own animal genetic testing swabs. However, to offer the fastest and most affordable animal DNA testing in the industry and maintain our high standards of accuracy we utilize a standardized process. Part of the process includes using carefully selected and tested swabs. This rigorous process enables us to guarantee accurate animal DNA results, at very competitive prices and with a turnaround time (24 to 48 hours from receiving the samples) that other canine genetic testing labs cannot match.

No. The animals DNA does not change from birth and even following death. So, animals can be tested at any stage of their lifetime.

You do not need to test your animal for every genetic condition we offer. That is why our animal DNA testing panels are fully customizable. We recommend only the tests relevant to your animal’s species and breed, eliminating unnecessary testing, reducing costs, and providing the targeted results you need for health and breeding decisions.

GenSol is currently focused on inherited diseases, coat color, and coat type testing and does not offer parentage, breed identification, or COI at this time.

All GenSol animal genetic tests that have been validated and are currently offered are listed on our website. If you need an animal DNA test we do not currently offer, please email us at [email protected] and we will consider adding it to our menu.

Yes, individual animal genetic tests, including dog, cat, horse, and goat DNA tests, are still available.

Unfortunately, our current technology does not support this type of exchange. However, because we offer the highest level of flexibility in the industry and understand the importance of timely testing, we do have an alternative option available to accommodate your request promptly. To proceed, please contact our customer service team at 844-369-3686.

GenSol test result accuracy is assured by quality control procedures used for each sample we test that determines the quantity and quality of DNA present in the sample. We want our customers to have confidence in their results, and we are happy to review any results you have concerns about. Please contact our customer service at [email protected] and request a review of your sample for any potential discrepancies.

No, GenSol does not share your genetic testing results with any other party, and we will not give results over the phone. Results are only shared with the email address associated with the sample.

Yes, most of our tests are accepted by OFA. Click here for detailed instructions.

Animals of any age can be tested. We use a simple non-invasive cheek swab/nasal swab that is gentle enough for young animals. For testing puppies/kittens that have not yet been weaned, we require that the sample be taken at least 1 hour after feeding.

We currently do not accept dew claws, docked tails, hair or blood samples. Collecting samples is easy and non-invasive. For dogs and cats, we use soft cheek swabs that are gentle enough for even the youngest puppies and kittens. For goats and horses, a nasal swab is used and can be collected quickly with minimal stress. We recommend waiting at least one hour after feeding before cheek swabbing.

You do not have to use all your animal DNA test swabs at once; however, we can only provide one postage-paid return envelope. Subsequent swabs will have to be mailed back to GenSol Diagnostics at your expense. We do recommend that you purchase tracking with your return samples.

Absolutely! We ship via USPS using Priority Mail or Priority Express. Priority Mail Express guarantees delivery within 1–2 business days to most U.S. locations, while Priority Mail typically delivers within 3–5 business days, depending on the destination. For international customers, Priority Mail Express International offers delivery in up to 5 business days, and Priority Mail International delivers in up to 14 business days.

GenSol offers free first-class shipping on all domestic (within the US) orders of $75 or more. If you are inside the United States, and your order totals $75 or more, you will receive free first-class shipping. If you choose Priority or Priority Express, your expedited shipping cost will be significantly reduced.

Due to customs regulations, we are unable to include return postage for shipments originating outside of the United States. Below are the instructions on how to properly label and address the package when sending your samples back to our lab.

Please follow these steps:

• Label the package clearly with the following address:
  GenSol Diagnostics
  125 North Main Street, Unit 1846
  Clayton, GA 30525
  USA
• Use appropriate packaging to protect the samples during transit. It’s important that the swabs are sealed properly and packed securely.
• Obtain tracking information from your postal or courier service. This ensures you can monitor your shipment and confirm its arrival at our lab.

We strongly recommend using a reliable postal or courier service and keeping the tracking number for your records. If you have any further questions, please do not hesitate to contact us.

Please refer to your tracking information provided in an email from [email protected] to see if your package has arrived at our animal genetic testing lab, the delay could be in shipping. If your tracking indicates that your package has arrived, and you have not received results within 1-2 business days, please check your spam folder for a result email. If you do not see a result email in your inbox or spam folder, please contact our customer support so they can assist you further.

Animal DNA test results are typically available within 1-2 business days after the sample arrives at our animal genetics testing laboratory. In rare cases where DNA quality or quantity is insufficient, processing may take slightly longer.

GenSol’s Breed Club Discount Program ended on June 22nd, 2023. We have replaced the Breed Club Program with our new Partner Program. The good news is with the addition of GenSol’s Customizable Panels, we now offer our best price every day, without the need for a coupon. See new pricing here.

Animal DNA test results are typically available within 1-2 business days after the sample arrives at our animal genetics testing laboratory. In rare cases where DNA quality or quantity is insufficient, processing may take slightly longer.

Make an appointment to see your veterinarian and bring the animal DNA test results along for review. With a proper clinical exam, the veterinarian will be better able to determine the disease’s progress, as well as give you a plan of action to delay further onset as much as possible.

Due to issues of confidentiality, results are only forwarded to the email address associated with the sample. Results can be shared or transferred easily within the owner’s online account manager.

GenSol test result accuracy is assured by quality control procedures used for each sample we test that determines the quantity and quality of DNA present in the sample. We want our customers to have confidence in their results, and we are happy to review any results you have concerns about. Please contact our customer service at [email protected] and request a review of your sample for any potential discrepancies.

Yes, most of our tests are accepted by OFA. Click here for detailed instructions.

No, GenSol does not share your genetic testing results with any other party, and we will not give results over the phone. Results are only shared with the email address associated with the sample.

Our Loyalty Program rewards our customers with a $50 discount, for every $500 they spend with GenSol after June 22nd, 2023. You do not have to spend $500 all at once, instead, you will earn one point for every $10 you spend with GenSol. You can log in and watch your points grow! Once you have accumulated 50 points, you can use those points for $50 off your next order.

Yes! Our Refer a Friend Program allows you to share your very own coupon code with friends who have never used GenSol. You must have an account with GenSol and have made a prior purchase with GenSol of $50 or more.

Make sure you are logged into your account. Go to the Refer a Friend Page, enter your friend’s email address in the field provided, and click “send”! It’s that easy!

When you send a referral email to a friend your friend will receive an invitation to GenSol and a coupon code that will give them $25 off their first purchase when they spend $50 or more on their first purchase.

Once your friend makes their first purchase, you will receive $25 credit on your account. Currently, referrals are limited to six.
If this does not answer your question, please call our customer service department and they will be happy to assist you further.

Our Partner Program offers breed clubs a unique coupon code that will give their members 20% off their first order with GenSol.

When a breed club joins our Partner Program and places the GenSol Partner button on their website they will receive a coupon code to share with their members.

If you are an official officer of a breed club, and your club would like to join our Partner Program and offer your members 20% off their first order at GenSol, you can contact us at [email protected] to learn more about joining the program.

Yes, individual animal genetic tests, including dog, cat, horse, and goat DNA tests, are still available.

Unfortunately, our current technology does not support this type of exchange. However, because we offer the highest level of flexibility in the industry and understand the importance of timely testing, we do have an alternative option available to accommodate your request promptly. To proceed, please contact our customer service team at 844-369-3686.

Unfortunately, our current technology cannot achieve this type of exchange. Tests that have been purchased as individual tests can only be processed as individual tests.

GenSol’s Breed Club Discount Program ended on June 22nd, 2023. We have replaced the Breed Club Program with our new Partner Program. The good news is with the addition of GenSol’s Customizable Panels, we now offer our best price every day, without the need for a coupon. See new pricing here.

Our Partner Program offers breed clubs a unique coupon code that will give their members 20% off their first order with GenSol.

When a breed club joins our Partner Program and places the GenSol Partner button on their website they will receive a coupon code to share with their members.

If you are an official officer of a breed club, and your club would like to join our Partner Program and offer your members 20% off their first order at GenSol, you can contact us at [email protected] to learn more about joining the program.