Refund Policy

  • We offer a full refund including shipping if your order has not yet been processed by our office.
  • We offer a full refund for your order minus shipping if the order has been processed and shipped but the tests have not yet been returned to the laboratory for testing. We do not offer partial refunds for a subset of tests within an order.
  • The cost of your order plus shipping is nonrefundable if a test has been submitted and processed by our laboratory.