GenSol Diagnostics

Canine Genetic Testing

Refund Policy

  • We offer a full refund including shipping if your order has not yet been processed by our office.
  • We offer a full refund for your order minus shipping (within 90 days of placing the order) if the order has been processed and shipped but the tests have not yet been returned to the laboratory for testing.
  • Orders over 90 days will not not be refunded. However, if you lose or misplace your package, orders older than 90 days may be replaced with a new order for the cost of shipping.
  • We do not offer partial refunds for a subset of tests within an order.
  • The cost of your order plus shipping is nonrefundable if a test has been submitted and processed by our laboratory.
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