STARTING OCTOBER 1, 2018 CUSTOMERS WILL NO LONGER BE ABLE TO USE OUR SAINT CLOUD, FLORIDA MAILING ADDRESS FOR RETURNING SAMPLE SHIPMENTS. SAMPLES RETURNED TO OUR PREVIOUS FLORIDA LOCATION AFTER OCTOBER 1, 2018 WILL NOT BE FORWARDED TO OUR CURRENT CLAYTON, GEORGIA ADDRESS FOR PROCESSING. PLEASE ALSO BE AWARE THAT OUR PREVIOUS PHONE NUMBER (407) 530-3788 WILL NO LONGER CONNECT YOU WITH OUR CUSTOMER SERVICE REPRESENTATIVES. FOR UPDATED CONTACT INFORMATION, PLEASE SEE BELOW.
At Gensol, we pride ourselves on delivering accurate results quickly and at the most affordable prices in the industry. To continue to provide customers with the best possible service and to reduce any delays in sample processing, we want to make sure that customers have our most up to date contact information for mailing shipments, questions, comments, etc.
Our updated contact information can always be found on our contact page at www.gensoldx.com/contact-us/ and is as follows:
125 North Main Street Unit 1846
Clayton, GA 30525
CONTACT BY PHONE:
Within the United States: 844-369-3686
Outside the United States: 706-782-1327
Besides confirming that you are sending your swabs to our updated laboratory location, it is also important to use an updated swab collection sheet that can be downloaded directly from our website. If you are still using an outdated swab collection sheet to return your samples than you won’t have access to selecting from our most up to date list of tests and in some cases, it can delay sample processing. To download the most updated collection sheet, simply navigate to our homepage at www.gensoldx.com, scroll to the bottom of the page and click on “Swab Collection Sheet” on the bottom left-hand corner of the page.
Don’t hesitate to contact us with any questions or concerns you may have and as always, we sincerely appreciate your business.